Diagnosis & approvals
Diagnostic fees cover time spent investigating and troubleshooting. A repair is not guaranteed during the initial visit. If more work, parts or travel charges are needed, the price is provided for approval before proceeding.
Projects & hardware
Setup, migration, cabling and business projects receive a defined scope. Hardware charges, any deposit and payment terms are stated in the quote before approval.
Appointments
Submitting a request does not book an appointment or authorize paid work. Service is by appointment. Urgent requests are subject to availability; emergency or same-day response is not guaranteed.
7-day workmanship guarantee
If the same issue returns within seven days because of work performed by 4 State Uplink, we'll review it without an additional labor charge. This excludes unrelated or new problems, hardware failures, ISP or third-party service outages, software or customer changes after service, and issues outside the original scope.
Privacy & service requests
We use the contact information, location, service details and optional attachments you provide to review your request, contact you, arrange service and keep service records. Submitting a request does not subscribe you to marketing.
We use website hosting and storage providers to process and store your request. Access to the service-request inbox and attachments is restricted to the authorized business owner. Your request and attachments are not published on the website.
Please do not send passwords, recovery keys, payment-card information or sensitive student, patient or other personal records. A city and ZIP code are enough for the initial request; a street address can be arranged privately after approval.
We keep request information while reviewing or delivering service and for necessary follow-up or business records. Unneeded records and attachments can be deleted by the owner. No automatic deletion schedule is currently applied. We also temporarily process limited technical information to reduce spam and misuse. These temporary records are periodically removed.
For access, correction or deletion questions, submit a request with “Privacy request” in the description and include your original reference if available. Payment details should only be entered into an agreed secure payment provider, never this form.